Terms of service

Terms and Conditions of Sale

Article 1 – General Provisions and Scope

1.1 Purpose

These General Terms and Conditions of Sale (“Terms”) govern the rights and obligations of the parties in connection with the online sale of products offered by Flytex (“the Company”).

1.2 Acceptance of the Terms

Any order placed through the Company’s website implies full and unconditional acceptance of these Terms. These Terms form an integral part of the contract between the Customer and the Company.

By placing an order, the Customer confirms that they have read, understood, and accepted these Terms without restriction or reservation.

1.3 Eligible Customers

These Terms apply exclusively to individuals acting as consumers.

By placing an order, the Customer confirms that they:

  • Are at least 18 years old

  • Are legally capable of entering into a contract

  • Are purchasing products for personal use and not for commercial, industrial, or professional purposes

  • Provide accurate and truthful information regarding their identity

1.4 Professional Use Exclusion

These Terms do not apply to individuals or entities purchasing products for professional, commercial, or business purposes.

Professionals wishing to place orders must contact the Company directly at getflytexsupport@gmail.com.

1.5 Updates to the Terms

The Terms applicable to an order are those in effect at the time the order is paid. The Company reserves the right to modify these Terms at any time. Updated versions will apply only to future orders.

Article 2 – Online Contract Formation

2.1 Ordering Process

To purchase products, the Customer must select the desired items and add them to the shopping cart.

Once the selection is complete, the Customer reviews the cart and confirms the order.

Before final confirmation, the Customer will be presented with:

  • A summary of selected products and prices

  • Delivery methods and associated costs

  • These Terms and Conditions

The Customer must verify all information before confirming the order.

By confirming the order, the Customer acknowledges that the action creates an obligation to pay.

After confirmation, the Customer proceeds to the payment page and selects a payment method.

Once payment is completed, the Customer receives an order confirmation email containing:

  • Order summary

  • Order number

  • Applicable Terms and conditions

  • Invoice details

If the Customer does not receive the confirmation email, they should contact support at getflytexsupport@gmail.com.

Customers are advised to retain the confirmation email and invoice as proof of purchase.

2.2 Order Refusal

The Company reserves the right to refuse or cancel an order for legitimate reasons, including but not limited to:

  • Orders that violate these Terms

  • Orders with quantities inconsistent with normal consumer use

  • Previous unpaid orders or ongoing disputes

  • Suspected fraud or misuse

Article 3 – Product Information and Availability

3.1 Product Descriptions

The essential characteristics of each product are described on the product pages.

While the Company makes every effort to ensure accuracy, product descriptions may originate from suppliers or manufacturers. The Company cannot be held responsible for inaccuracies or minor discrepancies.

Images, illustrations, and videos are provided for informational purposes and are not contractually binding.

3.2 Availability

Product offers are valid while supplies last.

Adding a product to the cart does not guarantee its availability.

If a product becomes unavailable after an order has been placed, the Customer will be notified by email. The unavailable item will be refunded.

If the order contains multiple products, the remaining items will still be delivered.

Article 4 – Product Prices

4.1 Price Information

Prices are displayed on product pages. Prices may change at any time but will not affect orders already confirmed.

Products are invoiced based on the price in effect at the time the order is validated.

4.2 Taxes and Duties

Prices displayed may exclude certain taxes or import duties depending on the delivery destination.

Customers are responsible for any applicable import taxes, customs duties, or local fees required by their country.

The Company is not responsible for these charges.

Article 5 – Payment

5.1 Payment Timing

Payment must be completed in full at the time the order is confirmed.

In exceptional cases, installment payments may be granted at the Company’s discretion.

Requests may be submitted to getflytexsupport@gmail.com.

5.2 Accepted Payment Methods

Customers may pay using available payment methods during checkout.

By providing payment information, the Customer confirms that they are authorized to use the payment method and approve the transaction.

The Company reserves the right to suspend or cancel orders if payment authorization is refused or if fraud is suspected.

Additional verification may be required to confirm the legitimacy of a transaction.

Article 6 – Delivery

6.1 Delivery Conditions

Delivery methods and estimated delivery times are presented before order confirmation.

The Company will make reasonable efforts to deliver products within the estimated timeframe.

Delivery costs are included in the final order total displayed at checkout.

Customers must ensure that delivery information is accurate. The Company cannot be held responsible for failed deliveries caused by incorrect information.

6.2 Customs

For international orders, the Customer may act as the importer and may be responsible for customs procedures and duties.

These costs are not controlled or collected by the Company.

6.3 Receipt of Products

Upon receiving the order, the Customer must verify that the package and products are complete and undamaged.

Any issues must be reported to customer support within three days of delivery by contacting getflytexsupport@gmail.com.

Article 7 – Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days of receiving the order without providing a reason.

If the withdrawal right is exercised within this period, the product price and original delivery costs will be refunded. Return shipping costs remain the responsibility of the Customer.

Returned items must be:

  • Unused

  • Complete

  • In their original packaging

Items that are used, damaged, incomplete, or unsanitary may not be eligible for a refund.

Refunds will be processed within 14 days after the returned product has been received and inspected.

Refunds are issued using the original payment method unless otherwise agreed.

To initiate a withdrawal request, contact getflytexsupport@gmail.com.

Article 8 – Warranties

8.1 Legal Warranty

Products are covered by applicable consumer protection laws regarding conformity and hidden defects.

Customers may request repair, replacement, or refund depending on the circumstances.

8.2 Manufacturer Warranty

Some products may include a manufacturer’s warranty provided directly by the manufacturer.

Customers seeking to use this warranty should contact customer support at getflytexsupport@gmail.com for assistance.

Article 8.3 – Product Use and Limitation of Liability

Flytex products are provided “as is.” The Company assumes no responsibility for injuries, damages, or losses resulting from the use or misuse of its products.

Customers are responsible for determining whether a product is suitable for their needs.

Flytex is not liable for:

  • Improper or unintended use

  • Product modification or alteration

  • Failure to maintain or inspect products

  • Use in extreme or abnormal conditions

Customers assume all risks associated with using the products.

Flytex products are not certified medical devices and should not replace professional medical advice or treatment.

To the fullest extent permitted by law, the Company’s liability is limited to the purchase price of the product.

Article 9 – Personal Data Protection

The Company collects certain personal information necessary to process orders and manage the commercial relationship.

This information may include:

  • Name

  • Contact details

  • Delivery information

Customer data is retained for operational and legal purposes.

Customers have the right to:

  • Access their personal data

  • Request correction or deletion

  • Object to certain processing activities

  • Withdraw consent where applicable

Requests regarding personal data may be sent to getflytexsupport@gmail.com.

Article 10 – Intellectual Property

All content associated with the Company, including trademarks, images, designs, software, and texts, remains the exclusive property of the Company or its licensors.

No intellectual property rights are transferred through the sale of products.

Article 11 – Force Majeure

The Company shall not be held liable for failure to perform obligations due to events beyond its reasonable control, including natural disasters, strikes, or disruptions affecting supply or delivery.

Article 12 – Limitation of Liability

The Company cannot be held responsible for damages resulting from improper use of products, including unauthorized modifications or misuse.

Article 13 – Account Suspension

The Company reserves the right to suspend or terminate accounts that violate these Terms or applicable laws.

Users whose accounts are suspended or terminated may not create new accounts without prior authorization.

Article 14 – Record Keeping and Proof

Electronic records maintained by the Company constitute proof of transactions, communications, and payments.

Order confirmations and invoices are stored electronically for reference.

Customers may request access to archived records by contacting getflytexsupport@gmail.com.

Article 15 – Validity of Terms

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Failure by the Company to enforce any provision shall not be considered a waiver of its rights.

Article 16 – Applicable Law and Dispute Resolution

These Terms are governed by applicable consumer and commercial laws.

In the event of a dispute, the Customer and the Company will attempt to resolve the matter amicably.

Customers may contact support at getflytexsupport@gmail.com to seek a resolution.